Make sure you are signed in with your Work or School account, not your personal Microsoft account. Select your name and profile picture or icon at the top. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Run the SaRA Office sign in issue troubleshooter. Run the Microsoft Support and Recovery Assistant (SaRA) Sign in troubleshooter Select Update options, and then select Update now. To check for updates, open an Office app (such as Word), select File, and then select Account. It is recommended that Microsoft 365 be configured to install updates automatically. Restart the device and try to activate Microsoft 365 again. Download and install available updates. From Start, type check for updates, and select Check for updates from the search results. If you aren’t an admin, see How do I find my Microsoft 365 admin? Update Windows 
Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If this occurs on a Mac, see Can't sign in to an Office 2016 for Mac app.įor Windows devices, try the following troubleshooting methods to solve the problem.
Sorry, another account from your organization is already signed in on this computer
When trying to activate Microsoft 365 apps, you might encounter the error:
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